Also remember that the price of the Drobo 5D is around 800.00 U.S. This was all provided with the base 1 year warranty. Personally, I do have a problem when I company takes the position that (A) Your time is not important to us, and (B) We know more about the unit’s basic function than you even though you have operated it daily for almost 8 months.ĭrobo used to have excellent support, dedicated tech’s who followed up with your issue. What was even more interesting was that when the 2nd unit arrived, it worked just like the 1st unit I had purchased (which failed after the firmware upgrade past 3.0.7). Interestingly enough after a huge amount of my time wasted on emails, the same tech or “engineer” was astonished to see that “yes it does appear that your current replacement Drobo 5D chassis has a power supply issue”. Instead my tech or “engineer” implied that I was “stupid” and did not understand the basics of how the 5D operated. Something that anyone who has used these products for any period of time would know. Remember my 1st replacement unit was defective with the power switch. In my case, one simple phone call with a tech or “engineer” as they are called would have easily solved this issue. Based my my 25 years of experience in the tech field, I feel this angle is wrong. This gives you the right open a ticket and email back and forth, but not “talk” to a human. After that you will be required to purchase a 1 year contract from them for around $179.00. Once again, it should be noted, Drobo no longer offers free tech support for any of the Drobo consumer lines, after the first 90 days of purchase. I don’t feel that Drobo has a good grip on this issue based on my month long open call with them. I would strongly recommend you do not upgrade your Drobo 5D unless there is some other pertinent reason for the need. However I am still receiving emails from other users who have run into this same problem with both Win7 64 bit and now Win8 64 bit and USB 3 connectivity. Supported Operating Systems macOS: 10.12.x, 10.13.x, 10.14.This information was originally posted to my blog back in October of 2013. Additional Notesįor macOS High Sierra and above users, please note the Drobo Dashboard application will need to be “allowed” under “System Preferences → Security & Privacy → General.” For more information, please visit Drobo Support. In accordance with industry best practices, you should always back up your data before any firmware upgrade.
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